Last updated: August 2026
These Terms & Conditions govern the use of the Blue Barrier Waterproofing website and the provision of waterproofing surveys, bathroom tanking, wet room waterproofing, commercial waterproofing and related services.
Please read these terms carefully before instructing us to carry out work.
By accepting a quotation, booking a survey, instructing us to commence work or otherwise entering into an agreement with us, you agree to these Terms & Conditions.
Blue Barrier Waterproofing is operated by:
Blue Barrier Waterproofing LTD
Website: bluebarrierwaterproofing.co.uk
Email: info@bluebarrierwaterproofing.co.uk
Telephone: +44 7539 006999
In these Terms & Conditions, references to “Blue Barrier”, “we”, “us” or “our” mean the legal business identified above.
References to “you”, “your” or “customer” mean the individual, company, contractor, developer, property owner or organisation purchasing or requesting our services.
Blue Barrier provides specialist services including:
The precise scope of each project will be described in the relevant quotation, proposal, survey booking or written agreement.
Unless otherwise stated, quotations are based on the information available to us at the time they are prepared.
This may include:
A quotation will apply only to the works specifically described within it.
Additional work, changes to the scope or unforeseen site conditions may result in additional charges.
Unless the quotation states otherwise, any estimated quantities or measurements may be subject to confirmation once access to the relevant areas is available.
A contract may be formed when you:
Your quotation together with these Terms & Conditions will form the basis of the agreement between you and Blue Barrier.
If there is a conflict between these general terms and a specific written quotation or contract, the expressly agreed project-specific terms will take priority.
Prices will be stated in the relevant quotation.
We will make clear whether VAT is applicable to the quoted amount.
Unless expressly included in writing, the price does not automatically include additional works such as:
Any additional work must be agreed before it is undertaken wherever reasonably practicable.
Where a deposit or advance payment is required, the amount and payment date will be stated in the quotation or invoice.
Remaining balances must be paid according to the agreed payment schedule.
For larger projects, staged payments may be required as works progress.
Invoices must be paid by the due date shown on the invoice unless another payment arrangement has been agreed in writing.
For business-to-business transactions, Blue Barrier reserves the right to claim statutory late-payment interest and applicable debt-recovery costs where legally available. Current UK rules permit statutory interest on qualifying commercial debts at 8% above the Bank of England base rate, unless an applicable contractual remedy replaces it.
A waterproofing survey is an assessment of the conditions visible and reasonably accessible to us at the time of inspection.
Depending on the project, a survey may consider:
Unless expressly agreed otherwise, a waterproofing survey is not a structural survey, building survey, drainage survey, asbestos survey, electrical inspection or invasive investigation.
We cannot be responsible for defects or conditions that were concealed, inaccessible or not reasonably apparent during the survey.
You must provide reasonable and safe access to the property and the areas where the works are to be undertaken.
Where applicable, you are responsible for ensuring that:
Where access is unavailable or the site is not ready at the agreed time, we may need to reschedule the works.
Reasonable additional costs arising from aborted visits, waiting time or additional attendance caused by circumstances outside our control may be charged where those costs have been explained and are appropriate in the circumstances.
Waterproofing relies on suitable surfaces and appropriate preparation.
If, after work begins, we discover conditions that could not reasonably have been identified beforehand, we will explain the issue and any recommended additional work.
Examples may include:
We will not normally proceed with materially additional chargeable work without discussing it with you first.
The substrate must be suitable for the waterproofing system being installed.
Depending on the project, appropriate substrates may include timber floors, concrete floors, block walls, timber stud walls, cement boards and tile backer boards.
The suitability of any particular surface will depend on its condition, construction and the waterproofing system being used.
Where additional preparation or repair is required, this may form part of an agreed variation or additional quotation.
We will carry out the agreed waterproofing works using reasonable care and skill.
For consumer contracts, UK law implies that services must be performed with reasonable care and skill; where timing or price has not been fixed, additional statutory rules can require performance within a reasonable time and for a reasonable charge.
Waterproofing systems will be installed in accordance with the agreed specification and applicable manufacturer instructions, subject to site conditions.
Where our website or quotation refers to NHBC Guidance 9.2 or another standard, guidance document or manufacturer specification, this means the relevant system and installation are intended to be carried out in accordance with the applicable stated requirements.
Unless expressly agreed in writing, Blue Barrier does not provide building-control approval, NHBC certification or approval on behalf of any third-party organisation.
Responsibility for obtaining any required project approvals remains with the party responsible for the wider development unless otherwise agreed.
Once our waterproofing works are completed, subsequent trades must avoid damaging the installed system.
This includes tilers, plumbers, electricians, carpenters and other contractors working in the area.
Blue Barrier cannot accept responsibility for damage caused to completed waterproofing by another contractor, customer or third party after the area has been handed over.
If we are asked to return and repair third-party damage, this may be treated as additional chargeable work.
Where we describe an area as “ready for tiling”, this means the agreed waterproofing works have been completed sufficiently for the appropriate next construction stage, subject to relevant curing times and manufacturer requirements.
The tiling contractor remains responsible for checking that the surface is suitable for their own materials, adhesives, tiles and installation method.
We will make reasonable efforts to attend and complete works according to the agreed programme.
Construction programmes can, however, be affected by circumstances outside our reasonable control.
These can include:
Where delays occur, we will communicate with you and arrange revised dates as reasonably necessary.
If you request changes after a quotation has been accepted, we may issue a variation or revised quotation.
Changes can affect:
Any material variation should be agreed before the additional work is carried out wherever reasonably practicable.
If you are acting as a consumer, statutory cancellation rights may apply where your contract was made at a distance, such as online or by telephone, or in certain circumstances away from our business premises.
For many qualifying distance or off-premises service contracts, the statutory cancellation period is 14 days.
These statutory rights are separate from any additional cancellation rights we may offer.
To exercise a statutory cancellation right, contact:
info@bluebarrierwaterproofing.co.uk
and clearly tell us that you wish to cancel.
You may ask us to begin a qualifying service before the 14-day cancellation period has expired.
Where the law requires it, we will obtain your express request to begin early.
If you subsequently exercise a valid cancellation right after work has started at your express request, you may be required to pay a proportionate amount for the service already supplied.
Where a service has been fully performed during the cancellation period following the consumer’s express request and required acknowledgement, the statutory cancellation right may be lost.
This may be particularly relevant to rapidly arranged waterproofing surveys or urgent works.
Where no statutory cancellation right applies, or where it has expired, please notify us as soon as possible if you need to cancel or postpone booked work.
Depending on how late the cancellation occurs and the costs already incurred, we may charge reasonable amounts reflecting matters such as:
We will not impose an arbitrary or disproportionate cancellation penalty. UK consumer guidance specifically warns against excessive cancellation charges and automatic forfeiture of all upfront payments where that would be unfair.
We may suspend or cancel work where there is a legitimate reason, including where:
Where you are not at fault and we cannot provide the agreed service, we will deal fairly with any payment received for work that has not been provided. Consumer contract cancellation provisions must not unfairly give a trader disproportionate cancellation rights or permit unjustified retention of prepayments.
Materials may vary slightly in appearance, packaging or specification where manufacturers update their products.
Where a particular manufacturer or system is expressly specified, we will use reasonable efforts to use that product.
If it becomes unavailable, we will discuss any materially different alternative before substitution.
Materials remain our property until paid for to the extent permitted by law and practical circumstances.
Any specific workmanship or product warranty applicable to your project will be stated in your quotation, invoice, handover documentation or separate warranty documentation.
Manufacturer warranties, where available, are subject to the relevant manufacturer’s own conditions.
Nothing in these Terms & Conditions removes statutory rights that cannot lawfully be excluded.
Customers and subsequent contractors should follow any instructions given regarding:
Drilling, cutting or otherwise penetrating an installed waterproofing system may compromise its integrity.
Contact us before altering a waterproofed area if you are uncertain.
If you believe there is a problem with work carried out by Blue Barrier, contact us as soon as reasonably possible and provide details of the issue.
Where appropriate, we may arrange an inspection.
You should give us a reasonable opportunity to investigate an alleged defect before instructing another contractor to alter or remove the relevant work, except where urgent action is reasonably necessary to prevent damage or address a safety issue.
Nothing in this section limits consumer statutory remedies.
Nothing in these Terms & Conditions excludes or restricts liability where it would be unlawful to do so.
In particular, these terms are not intended to exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Consumer terms cannot validly remove mandatory statutory protections.
Subject to those protections, we will not be responsible for loss or damage caused by:
For business customers, any additional contractual limitation of liability stated in an accepted quotation or commercial agreement will also apply subject to applicable law.
Where you are contracting with us wholly for business purposes, and subject to applicable law and any project-specific agreement, we will not be liable for indirect or consequential business losses that were not reasonably foreseeable as a result of our breach.
Nothing in this clause applies where liability cannot legally be limited.
We may take photographs of works for:
We will not intentionally publish information that identifies a private customer or private address for promotional purposes without an appropriate lawful basis or permission.
Any marketing use involving identifiable individuals will be handled in accordance with our Privacy Policy.
The content of the Blue Barrier website, including branding, text, graphics, designs and original photographs, is owned by or licensed to Blue Barrier unless otherwise stated.
You may view and use the website for ordinary personal or business enquiry purposes.
You may not reproduce, republish or commercially exploit our content without permission where intellectual-property rights apply.
We aim to keep information on our website accurate and up to date.
However, website content is general information and does not replace a project-specific inspection, specification or quotation.
Waterproofing requirements vary according to construction, substrate, layout, use and site conditions.
A statement on the website should therefore not be treated as confirmation that a particular system is suitable for a particular property without appropriate assessment.
We do not guarantee that the website will always be uninterrupted or free from technical errors.
We may update, suspend or change parts of the website from time to time.
Our website may contain links to external websites or services.
We are not responsible for the content, availability or terms of websites that we do not control.
Personal information provided in connection with enquiries, quotations, surveys and projects will be handled in accordance with our Privacy Policy.
Please read the Privacy Policy for information about how we collect and process personal data.
If you are dissatisfied with our service, please contact us first so that we have an opportunity to investigate and resolve the issue.
Contact:
Email: info@bluebarrierwaterproofing.co.uk
Telephone: +44 7539 006999
Please provide your name, project address and details of the issue so that we can investigate it properly.
If you are a consumer, nothing in these Terms & Conditions affects your statutory consumer rights.
UK consumer services must be performed with reasonable care and skill, and businesses cannot simply contract out of mandatory consumer protections.
If you are entering into the agreement in the course of a business, trade or profession, you confirm that you have authority to bind the organisation on whose behalf you are acting.
Project-specific purchase orders, subcontract agreements or commercial terms will only override these Terms & Conditions to the extent expressly agreed by Blue Barrier in writing.
We may use appropriately qualified employees, subcontractors or specialist service providers to carry out parts of the agreed work.
Blue Barrier remains responsible for the services we have contracted to provide, subject to the terms of the agreement.
You may not transfer your rights or obligations under the agreement to another party without our agreement where doing so would materially affect performance of the contract.
Neither party will be treated as being in breach solely because performance is delayed or prevented by circumstances genuinely outside that party’s reasonable control.
Where such circumstances occur, we will communicate with you and make reasonable efforts to minimise disruption and rearrange the works.
If a court or competent authority decides that any provision of these Terms & Conditions is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If either party does not immediately enforce a contractual right, this does not necessarily mean that the right has been waived.
Unless expressly stated otherwise, these Terms & Conditions are intended to govern the agreement between Blue Barrier and the customer and are not intended to give contractual enforcement rights to unrelated third parties.
These Terms & Conditions and contracts with Blue Barrier are governed by the laws of England and Wales, subject to any mandatory consumer protections that may apply.
For business contracts, the courts of England and Wales will have jurisdiction unless another arrangement is expressly agreed.
For consumers, nothing in this clause is intended to remove any mandatory rights relating to where legal proceedings may properly be brought.
We may update these Terms & Conditions from time to time.
The terms applicable to a particular project will generally be those in force or otherwise supplied when the relevant agreement is entered into, unless a later change is expressly agreed.
The latest website version will display the date it was last updated.
Questions about these Terms & Conditions can be sent to:
Blue Barrier Waterproofing
Blue Barrier Waterproofing LTD
Email: info@bluebarrierwaterproofing.co.uk
Telephone: +44 7539 006999
Website: bluebarrierwaterproofing.co.uk