Last updated: August 2026
Blue Barrier Waterproofing respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, book a waterproofing survey or use our services.
It also explains your rights under UK data protection law.
Blue Barrier Waterproofing is operated by:
Blue Barrier Waterproofing LTD
Website: bluebarrierwaterproofing.co.uk
Email: info@bluebarrierwaterproofing.co.uk
Telephone: +44
For the purposes of UK data protection law, Blue Barrier Waterproofing LTD is the data controller responsible for the personal information described in this Privacy Policy.
Depending on how you interact with us, we may collect:
Please avoid sending sensitive personal information unless it is genuinely necessary for us to deal with your enquiry.
We may collect personal information when you:
We may also receive information from contractors, developers, property managers, bathroom installers or other parties involved in a project where it is appropriate for them to provide your details to us.
If personal information is obtained from another source rather than directly from the individual, UK transparency rules may require the organisation to tell the individual about that processing and the source of the information.
We may use personal information to:
We use your contact and project information to answer questions, discuss waterproofing requirements and respond to requests for information.
Where you request a site survey, we use your contact details, project address and project information to arrange and carry out the assessment.
We may use information about the property, project scope, drawings, photographs, bathroom count and proposed programme to prepare a quotation.
Where you instruct Blue Barrier, we use your information to organise and deliver waterproofing, tanking, surveying and related services.
We may contact homeowners, contractors, developers, property managers, bathroom installers and other relevant project participants to coordinate works.
We may process information for invoicing, accounting, taxation, financial administration and record keeping.
Website usage information may be used to understand how visitors use our website, identify technical issues and improve our content and services.
We may use information where reasonably necessary to prevent fraud, protect our legal rights, resolve disputes, recover unpaid sums or establish, exercise or defend legal claims.
UK data protection law requires us to have a lawful basis for processing personal information and to explain it in our privacy information.
Depending on the circumstances, we may rely on:
Where processing is based on consent, you may withdraw that consent.
When you request a survey or quotation, we may ask for information including:
We use this information to understand the scope of the project, determine whether a survey is required, prepare a quotation and coordinate any subsequent works.
Information relating to a commercial project may also be shared between authorised parties involved in that project where reasonably necessary to deliver the service.
When you submit an enquiry through our website, we may collect the information entered into the form together with technical information necessary to process and protect the submission.
This may include your name, email address, telephone number, project address, project type and the contents of your enquiry.
We use this information primarily to respond to you and provide the service or information you have requested.
If you contact us by telephone, email or WhatsApp, we may retain information contained in those communications where reasonably necessary to respond to your enquiry, manage a project, maintain business records or deal with a dispute.
When you use a third-party communication service such as WhatsApp, that provider may also process information in accordance with its own privacy terms.
We recommend reviewing the privacy information provided by any third-party communication platform you choose to use.
Our website may use cookies and similar technologies to:
Cookies are small pieces of information stored on, or accessed from, a user’s device. UK rules concerning cookies and similar storage/access technologies are principally contained in PECR, as amended.
Where consent is required for a particular technology, we will seek the appropriate choice through our cookie management mechanism. Some limited-purpose technologies may fall within statutory exceptions following changes made by the Data (Use and Access) Act 2025.
You can also control many cookies through your browser settings.
Where appropriate, further details should be provided in our Cookie Policy.
Where analytics services are enabled, we may collect aggregated or device-related information about how visitors reach and use our website.
This can include:
Where advertising or conversion-measurement services are used, information about website interactions may also be processed by the relevant advertising provider, subject to the consent and cookie settings applicable to those technologies.
We may display customer reviews through our website or through third-party review services.
Where a review platform is embedded into our website, the provider may process technical information when the widget or content loads.
Reviews that identify an individual will only be published or displayed where there is an appropriate basis for doing so.
We may occasionally contact existing or prospective customers about services that may be relevant to them where permitted by law.
Where consent is required, we will obtain it before sending the relevant marketing communication.
You can ask us to stop sending direct marketing at any time.
The right to object to the use of personal information for direct marketing is particularly strong; the ICO describes it as an absolute right in relation to direct marketing.
You can opt out by contacting:
info@bluebarrierwaterproofing.co.uk
We do not sell personal information.
Where necessary, information may be shared with trusted organisations or individuals that help us operate our business or deliver a project, including:
We aim to share only the information reasonably necessary for the relevant purpose.
Some technology, communications, analytics or hosting providers may process personal information outside the United Kingdom.
Where personal information is subject to a restricted international transfer, appropriate transfer mechanisms and protections must be considered in accordance with UK data protection requirements. The ICO’s current guidance recognises mechanisms including applicable adequacy arrangements and appropriate safeguards such as the UK International Data Transfer Agreement or UK Addendum where relevant.
We do not intend to keep personal information for longer than reasonably necessary.
The retention period depends on:
Enquiries that do not become projects may generally be deleted or anonymised after they are no longer reasonably required.
Customer, contractual, invoicing and project records may be retained for longer where necessary for legal, accounting, warranty, insurance or dispute-management purposes.
Privacy information should state retention periods or the criteria used to determine them, which is why this policy explains the criteria applied to Blue Barrier records.
We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, accidental loss, alteration, disclosure or misuse.
Access to personal information should be limited to people who reasonably need it to perform their work.
No method of electronic transmission or storage can be guaranteed to be completely secure, however, and users should take appropriate care when sending sensitive information electronically.
Depending on the circumstances and lawful basis involved, UK data protection law may give you rights including:
These rights do not all apply in every situation and some are subject to legal exemptions. The ICO confirms the core rights of access, rectification, erasure, restriction, objection and, where applicable, portability.
To exercise a data protection right, contact:
Email: info@bluebarrierwaterproofing.co.uk
Please provide sufficient information for us to identify you and understand your request.
Data protection rights requests are generally handled without a fee, and the normal UK GDPR response period is one month, subject to applicable rules and exceptions.
Our website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices of third-party websites that we do not control.
When leaving our website, we recommend reviewing the privacy policy of the relevant third party before providing personal information.
Our waterproofing services are directed at adults, homeowners, businesses, contractors and organisations rather than children.
We do not knowingly seek to collect personal information directly from children through our website.
If you believe a child has provided personal information to us inappropriately, please contact us.
Blue Barrier does not use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.
If this changes, this Privacy Policy will be updated to explain the processing and applicable rights. Privacy notices are expected to explain significant automated decision-making or profiling where it occurs.
We may update this Privacy Policy when our services, website technologies, suppliers or legal obligations change.
The latest version will be published on this page together with the date it was last updated.
Privacy information should be reviewed and updated where necessary, particularly before new uses of personal information begin.
Questions about this Privacy Policy or how we use your personal information can be sent to:
Blue Barrier Waterproofing
Blue Barrier Waterproofing LTD
Email: info@bluebarrierwaterproofing.co.uk
Telephone: +44
Website: bluebarrierwaterproofing.co.uk
If you have concerns about how we use your personal information, please contact us first so that we can investigate the issue.
You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).